The outbreak of the covid-19 pandemic brought various businesses across industries to a screeching halt. Relocation activities across the world were suspended with intense mobility restrictions and high levels of social distancing requirements. It was a real challenge for the relocation service providers to redesign their modes of operations in accordance with the need of the hour.
However, here technology played a key role. The major players in the relocation industry had ventured online. To look for the best packers and movers with efficient services at a competitive price was just a click away.
As technology is ever-changing, with the emergence of innovations, technological advancements and growing competition, things are happening. And the relocation industry is no different. The relocation business is now powered with tools that offer instant pricing, virtual-survey, contact-less deliveries, real-time solutions and more.
These developments entailed that the players in the segment had to brace themselves with the latest technology and integrate mechanisms that would let the consumers trust them.
Let’s take a look at these changes.
Instant pricing
With instant pricing or quotes, there are no hidden charges. Companies ensure they are fair with their pricing and methods from the start. Today packing and moving companies in India, provide pricing information to you at the time of booking itself. With just a click, you can get your quote online, saving your efforts of going all the way to the company to set the deal.
Such transparency is crucial for the company to succeed. It not only provides fair pricing to you but also offers credibility to the company.
Virtual-surveys
At-home surveys were replaced by virtual surveys to provide price estimates to the customers online. The best packers and movers instantly adopted this tool. It provides pre-move surveys online via mobile devices and tablets. Virtually surveys are all about convenience for the customers. You get to stay indoors and get your things surveyed online and discuss moving details in real-time with the moving expert.
Real-time tracking
Real-time tracking has transformed the world altogether. With GPS tracking, you can now relax while your shifting process is in progress. Customers can track their household items or shipment from anywhere with just a touch. It has proven to be beneficial for the long-distance shifting of goods.
Real-time tracking has added value to the industry. It has helped with building trust among customers and better reliability in the long term.
Safety protocols
Packers and movers who adhered to safety protocols such as social distancing and sanitization were able to gain the trust of the customers. The companies ensured sanitization of trucks and other equipment, staff members wearing masks and gloves and others. These were some of the basic changes that the movers & packers adhered to in the changed circumstances.
Localized operations
The impact of the pandemic is also visible on the supply chain. Crossing borders may have taken a temporary setback, but there is likely to be higher domestic relocation as companies focus on sourcing locally.
Conclusion
Packers and movers are adopting such changes and advancements to make a difference in the industry. The players need to understand and embrace these changes to increase service efficiency and provide a better and personalized customer experience.
At Mega Pack and Carry, you experience the best-in-class home shifting services, office shifting, fine art shifting and storage services. With all the safety protocols in place, we make sure you have a safe and stress-free shifting. Don’t worry we are here to take care of your shifting needs from start to end.
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Nitin O Mahipal - MD of Mega group
Nitin O Mahipal, CEO and MD of Mega Group providing Transportation, 3PL and packing and moving services has earned his MBA in Logistics and Finance from the Cardiff University, UK. He expanded MEGA's services to FMCG, Retail, Pharma, Textiles, rubber and tyre MNC’s revolutionizing customer experience with digital initiatives like the Mega App. Under his leadership, MEGA's warehouse foot print grew from 50,000 to over 12 lac square feet space, PAN India Network of branches and Fleet of trucks, with transit times slashed to hours.
